Dr.AI

Account and data controls

Delete your Dr.AI account.

You can initiate deletion inside the App or contact us through this page. Deleting your account is permanent and cannot be undone.

Applies to iPhone and Android Typical completion: within 30 days
Before deleting: Account deletion does not automatically cancel an app-store subscription or reverse an app-store purchase. Dr.AI currently uses one-time credit purchases, but any store billing issue must still be handled through Apple or Google.

Delete your account in the App

1
Open Dr.AI

Sign in to or open the account you want to delete.

2
Open account settings

Go to your profile or account settings and select the Delete Account option.

3
Confirm deletion

Review the warning and complete the confirmation steps shown in the App.

Request deletion by email

If you cannot access the App, email admin@draihealth.ca from the address linked to your account. Use the subject “Delete My Dr.AI Account.”

Include the account email, if one is linked, and enough information for us to locate and verify the account. Do not send your password or verification code.

Email deletion request

What will be deleted

Account deletion is intended to remove data associated with the account, including:

  • Authentication account and linked sign-in information.
  • Profile, onboarding details, preferences, and notification settings.
  • Goals, plans, streaks, progress records, check-ins, and health logs.
  • Uploaded photos, videos, audio, and generated previews.
  • AI chats, messages, scan results, and consultation history.
  • Referral information and remaining in-app credit balance associated with the account.

Information that may be retained

Limited records may be retained when reasonably necessary for legal obligations, transaction accounting, fraud prevention, security, chargeback handling, dispute resolution, or enforcement of our Terms. Residual data may remain temporarily in encrypted backups until normal backup rotation removes it.

Timing and confirmation

Deletion requests are generally completed within 30 days after the account and request are verified. We may contact you if additional information is required to protect the account from unauthorized deletion.

For more information, read the Dr.AI Privacy Policy.