1. Acceptance of Terms

These Terms of Service (“Terms”) form an agreement between you and Dr.AI (“Dr.AI,” “we,” “our,” or “us”). By downloading, accessing, purchasing through, or using Dr.AI, you agree to these Terms and our Privacy Policy.

If you do not agree, do not use the App.

2. Eligibility

Dr.AI is not intended for children under 13. If you are under 18, you may use Dr.AI only with permission from a parent or legal guardian. You represent that you are legally able to enter into these Terms in your jurisdiction.

3. Informational and Wellness Use Only

Dr.AI provides AI-assisted observations, appearance insights, progress tracking, goal support, previews, and general wellness information. Dr.AI is not a healthcare provider or medical device.

• Outputs are not medical advice, diagnosis, treatment, or a substitute for professional care.
• Do not rely on Dr.AI to identify or rule out a disease, condition, injury, or emergency.
• Always seek advice from a qualified professional for symptoms, medications, diagnosis, or treatment decisions.
• For an emergency or urgent concern, contact your local emergency services immediately.

4. Your Account

Dr.AI may automatically create an anonymous account when you begin using the App. You may be able to secure or link that account using email and password, Google, Apple, or another supported authentication method.

You agree to:

• Provide accurate information and keep it current.
• Protect your credentials and verification codes.
• Notify us if you suspect unauthorized access.
• Accept responsibility for activity performed through your account, except where prohibited by law.

5. AI Features and Outputs

Dr.AI uses automated systems and third-party AI providers to process content and produce outputs. AI outputs are probabilistic and may be inaccurate, incomplete, inconsistent, delayed, or unsuitable for your circumstances.

You are responsible for reviewing outputs and deciding whether and how to use them. You must not represent an AI output as a professional diagnosis or use it as the sole basis for a medical or safety-critical decision.

6. Your Content

You may submit photos, videos, audio, messages, health logs, notes, feedback, and other material (“User Content”). You retain ownership of your User Content.

You grant Dr.AI a limited, worldwide license to host, store, reproduce, process, analyze, transmit, and display User Content only as reasonably necessary to operate, secure, maintain, and improve Dr.AI; provide requested features; comply with law; and enforce these Terms.

You represent that:

• You own your User Content or have permission to submit it.
• Your User Content does not violate law, intellectual-property rights, privacy rights, or the rights of another person.
• You have permission before uploading identifiable content belonging to someone else.

7. Acceptable Use

You must not:

• Use Dr.AI for unlawful, fraudulent, abusive, exploitative, or harmful activity.
• Upload malicious code or content intended to disrupt, overload, scrape, probe, or bypass the App or its security.
• Reverse engineer, copy, resell, rent, sublicense, or commercially exploit Dr.AI except where applicable law expressly permits it.
• Impersonate another person or misrepresent your identity, affiliation, eligibility, purchases, or referral activity.
• Use automated methods to create accounts, farm rewards, manipulate credits, or abuse promotional systems.
• Submit content that is illegal, non-consensual, infringing, threatening, hateful, sexually exploitative, or invasive of another person’s privacy.

8. Purchases and Digital Credits

Dr.AI may sell one-time packages of digital credits that can be used for eligible features. The number of credits required for a feature is shown in the App and may vary by feature.

• Payments are processed by the Apple App Store or Google Play and may be managed through RevenueCat.
• We do not receive or store your full payment-card information.
• Credits are licensed digital items, have no cash value, are not legal tender, and cannot be transferred or redeemed for money unless required by law.
• A completed feature may consume the displayed number of credits. Where supported, failed operations may be automatically refunded to your credit balance.
• Prices, taxes, currency, refunds, chargebacks, and payment disputes are governed by the app store used for the purchase.
• We may correct a balance when credits were added, spent, refunded, or duplicated because of fraud, abuse, chargeback, or technical error.

9. Promotional and Referral Credits

Dr.AI may offer referral codes, review rewards, promotional credits, or similar incentives. Eligibility, qualification events, and reward amounts are determined by the rules shown in the App at the time of participation.

We may withhold, reverse, limit, or remove promotional rewards when we reasonably believe there was self-referral, duplicate-account activity, automation, manipulation, fraud, or another violation of these Terms. Promotional features may be changed or ended at any time, subject to applicable law.

10. Limited App License and Intellectual Property

Subject to these Terms, Dr.AI grants you a personal, limited, non-exclusive, non-transferable, revocable license to use the App for your own non-commercial purposes.

Dr.AI’s software, design, interface, branding, text, graphics, models, feature structure, and other materials are owned by Dr.AI or its licensors and are protected by applicable intellectual-property laws.

11. Third-Party Services

Dr.AI relies on third-party services such as Apple, Google, Firebase, OpenAI, RevenueCat, cloud infrastructure, and authentication or notification providers. Their services may be governed by separate terms and privacy policies.

We are not responsible for third-party services, outages, policies, or actions outside our reasonable control.

12. Availability and Changes to the App

We may add, modify, limit, pause, or discontinue features; change credit costs; perform maintenance; or release updates. We do not guarantee that every feature will always be available on every device, operating system, country, or account.

13. Suspension, Termination, and Account Deletion

You may stop using Dr.AI at any time and may request account deletion through the App or our account deletion page.

We may restrict, suspend, or terminate access if we reasonably believe you violated these Terms, created security or legal risk, abused purchases or referrals, or used Dr.AI in a way that could harm users, Dr.AI, or a third party.

Sections that by their nature should survive termination—including ownership, disclaimers, liability limits, and dispute provisions—will continue to apply.

14. Disclaimers

To the maximum extent permitted by law, Dr.AI is provided “as is” and “as available.” We disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and uninterrupted operation.

We do not guarantee any health, appearance, fitness, wellness, or other outcome. Generated previews are illustrative and do not promise that a particular result will occur.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

15. Limitation of Liability

To the maximum extent permitted by law, Dr.AI and its affiliates, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of data, revenue, profits, opportunities, or expected health or appearance outcomes.

To the maximum extent permitted by law, our total aggregate liability arising from or relating to Dr.AI will not exceed the greater of: (a) the amount you paid through Dr.AI during the 12 months before the event giving rise to the claim; or (b) CAD $100.

Some jurisdictions do not allow certain exclusions or limitations, so some of this section may not apply to you.

16. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Dr.AI and its affiliates from claims, losses, liabilities, damages, and reasonable expenses arising from your User Content, your misuse of Dr.AI, or your violation of these Terms or another person’s rights.

17. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law principles.

Subject to any mandatory consumer rights or jurisdiction rules that apply to you, disputes will be brought in the courts located in Ontario, Canada.

18. Changes to These Terms

We may update these Terms as Dr.AI changes. The “Last updated” date identifies the current version. When required, we will provide notice before material changes take effect. Continued use after the effective date of revised Terms means you accept them.

19. Contact Us